At SSI, we adopt Total Quality Management (TQM) initiatives to foster effective collaboration, improve the quality and timeliness of the work, reduce cost overruns, bolster the firm ’ s reputation in the marketplace and reduce stress We take in account of the client’ s needs and we strive to get everyone on the same page before breaking ground. We make use of performance measurements to track progress, identify opportunities for improvement and take effective action to alleviate trouble spots and concerns.